Last Updated: 12-JAN-2024

Frequently Asked Questions

Solve common problems and get expert advice with our How-to Guides and Troubleshooting Tips.

System and User Requirements for MyUSTe Portal

To access the MyUSTe Portal, ensure that your device meets the following requirements:

  • Device:
    You can use a personal computer, laptop, mobile phone (Android or Apple), or tablet.
  • Internet/Network Connection:
    A stable internet connection is essential for accessing the portal and its services.
  • Web Browsers:
    It is recommended to use the latest version of popular web browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Using the latest version ensures compatibility and optimal performance.

Before you can fully utilize the MyUSTe Portal, make sure you have the following user requirements:

  • UST Google Workspace Account:
    You need to have a registered UST Google Workspace personal account provided by UST. If you don't have an account, please contact the Office of Information and Communication Technology – Technical Support for assistance in creating one.
  •  Google Authenticator Application:
    To enhance the security of your MyUSTe Portal account, it is recommended to have the Google Authenticator application installed on your mobile device. The Google Authenticator app generates time-based one-time passwords (TOTP) for two-factor authentication. You can download the Google Authenticator app from Google Play Store / App Store.

Your Google Workspace Personal Account is a special Google account provided to you by UST. This account is typically associated with your educational institution or workplace and is used to manage your academic or work-related activities.

Your Google Workspace Personal Account may have a unique domain associated with it, such as "" for UST students or employees. It allows you to access various Google services and web applications tailored to your institution's requirements.

If you are unsure about the specific details or access to your Google Workspace Personal Account, you can send a support ticket by using the following link:
Send Support Ticket.

To activate your UST email account as a freshman, follow these simple steps:

  1. Understand the Structure of Your University Email Address:

    1. Your email address will be composed of your first two names and surname.
    2. No special characters will be used, and spaces between names will be removed.
    3. It will be followed by the academic unit's suffixes.
  2. Activating Your University Email Account:

    1. Access the activation link provided:
    2. Enter your username (email address) and initial password.
    3. You will be redirected to a new window to modify your Google Workspace for Education account password.
  3. Creating a Strong Password:
    1. We recommend choosing a strong password for your account.
    2. Use a combination of uppercase and lowercase letters, numbers, and acceptable symbols.
    3. Ensure your password is memorable but difficult for others to guess.
    4. Once you have made the necessary password changes, click on the SAVE button.

Remember, activating your UST email account is an important step that will allow you to stay connected and access important university resources. If you need any further guidance or have additional questions, don't hesitate to seek assistance from the ICT Services or IT support team.
Send Support Ticket.

To reset your password for your Google Workspace Account, please follow these steps:

  1. Visit the sign-in page for your Google Workspace Account. You can access it through the following link: Google Workspace Account Sign-in
  2. Click on the "Forgot password?" or "Can't access your account?" link on the sign-in page.
  3. You will be prompted to enter the email address associated with your Google Workspace Account. Provide the required information.
  4. Follow the on-screen instructions to verify your identity. This may involve entering a verification code sent to your recovery email address or phone number. Make sure to complete the verification process accurately.
  5. Once your identity is verified, you will be able to create a new password for your Google Workspace Account.
  6. Once your identity is verified, you will be able to create a new password for your Google Workspace Account.
  7. After setting your new password, you should be able to sign in to your Google Workspace Account using the updated credentials.

If you encounter any difficulties during the password reset process or need further assistance, you can send a support ticket by using the following link:
Send Support Ticket.

Please note that the exact steps may vary depending on the specific setup and policies established by your organization for the Google Workspace Account.

For more information and to access the password reset page directly, you can visit the following link: Google Workspace Account Password Reset

The  Google Authenticator App is a mobile application developed by Google that enhances the security of your MyUSTe Portal account. It generates time-based one-time passwords (TOTPs) that serve as an extra layer of authentication during login. By linking your MyUSTe Portal account to the app, you can generate unique, temporary verification codes on your mobile device. These codes add an additional level of protection to your account, as they change periodically and are required to complete the login process. The Google Authenticator App helps safeguard your account and ensures that only authorized individuals can access your MyUSTe Portal services.

For iOS

  1. Open the App Store on your iOS device.
  2. Tap on the search icon at the bottom of the screen.
  3. Type "Google Authenticator" in the search bar and tap Search.
  4. Locate the official  Google Authenticator app in the search results.
  5. Tap Get or the cloud download icon to start the installation.
  6. If prompted, authenticate using your Apple ID, Face ID, or Touch ID.
  7. Wait for the app to download and install on your device.
  8. Once installed, you will find the Google Authenticator app on your home screen.

For Android

  1. Open the Google Play Store on your Android device.
  2. Tap the search bar at the top of the screen.
  3. Enter "Google Authenticator" in the search bar and tap the search icon.
  4. Look for the official  Google Authenticator app in the search results.
  5. Tap Install to begin the installation process.
  6. Review the required permissions and tap Accept.
  7. Wait for the app to download and install on your device.
  8. Once installed, you will find the Google Authenticator app in your app drawer or on your home screen.

After downloading the  Google Authenticator app, you can proceed with setting up your accounts and enabling two-factor authentication using the app.

The steps provided may vary slightly depending on your device's operating system version and the interface of the app store. Ensure that you download the official Google Authenticator app developed by Google to ensure authenticity and security.

If you encounter any issues or need further assistance with downloading Google Authenticator on your specific mobile device, you can send a support ticket by using the following link:
Send Support Ticket.

For the utmost account security, we require the use of the Google Authenticator app for two-factor authentication (2FA) on the MyUSTe Portal. It offers compatibility, reliability, and proven security features, generating Time-based One-Time Passwords (TOTP) for enhanced protection.

Using alternative authenticator apps might not be compatible with our system and could compromise your account's security. We highly recommend downloading and using the Google Authenticator app for a seamless and secure login experience.

Your account security is our priority, and our support team is here to assist if you encounter any difficulties with the Google Authenticator app.

It is recommended to keep the Google Authenticator app installed on your phone for continued account security and uninterrupted access to the MyUSTe Portal. Deleting the app may cause difficulties in accessing your account in the future.

Why it's important:

  • Security:  The app provides an extra layer of protection with unique codes during login.
  • Continuous Access: Keeping the app ensures uninterrupted access to your account.
Remember, keep the Google Authenticator app installed for account security and accessibility.

Sign in to MyUSTe Portal Account

  1. Make sure you're using the latest version of your web browser for the best performance, security, and compatibility.
  2. Open your web browser and go to the website:
  3. Look for the "Sign-in" button in the upper right corner of the page.
  4. On the sign-in page, click the "Sign in with Google" button. You'll see a list of saved Google accounts or you can manually enter your account.
  5. Choose your UST Google Workspace personal account, which should end with ""

     Note that administrative/college department accounts are not valid.
  6. The page will redirect you to the Account Verification page. If it's your first time logging in, scan the QR code displayed on the screen using the  Google Authenticator app on your mobile phone. If you can't scan the QR code, manually enter the secret key in the Google Authenticator app.
  7. Once you've paired Google Authenticator with the secret key, enter the current TOTP (Time-based One-Time Password) generated by the app into the provided field on the MyUSTe Portal page. The TOTP changes every 30 seconds.
  8. Optionally, you can select the "Remember me" checkbox on the device you're using. This way, when you sign in again, you'll be redirected to your dashboard without needing to go through the verification process. However, please note that if you remain inactive for 7 days, you will be prompted to enter the TOTP to verify your account when you sign in again. This is an added security measure to protect your account.
  9. Click the "Verify" button.
  10. Once you're signed in, you can access your dashboard and manage your account details.

If you encounter this error message, follow these steps to troubleshoot the issue:

  1. Check your Google Account details:
    Ensure that you are using the correct email address and password for your Google Account. Take a moment to double-check for any mistakes or typos in the information you entered.
  2. Contact UST-ICT Technical Support:
    It is possible that your Google Account has not been activated by your UST-ICT Email Accounts Supervisor. To address this issue, reach out to UST-ICT Technical Support for further assistance. They will have the knowledge and resources to help you activate your account.
  3. Submit a support ticket:
    You can send a support ticket to UST-ICT Technical Support by using the following link:
    Send Support Ticket.

    Fill out the necessary information in the form to describe the login error you are experiencing.

Make sure to provide accurate and detailed information in your support ticket to help UST-ICT Technical Support understand and resolve your issue effectively.

Remember, UST-ICT Technical Support is specifically equipped to handle the activation of Google Accounts for enrolled freshmen students. They will be able to guide you through the necessary steps and provide the appropriate assistance to resolve the "Google Account can't be found" error.

If you are unable to scan the QR code to set up Google Authenticator, there are alternative options available to manually enter the setup key. Here's what you can do:

  1. Open the  Google Authenticator app on your mobile device.
  2. Instead of scanning the QR code, look for the option to manually enter the setup key.
  3. On the MyUSTe Portal or the authentication setup page, you should find a setup key displayed as a combination of letters and numbers.
  4. In the  Google Authenticator app, select the option to "Enter a setup key" or a similar option.
  5. Carefully enter the setup key provided on the MyUSTe Portal page into the Google Authenticator app.
  6. Once you have entered the setup key, the Google Authenticator app will start generating Time-based One-Time Passwords (TOTP) for your MyUSTe Portal account.
  7. By manually entering the setup key, you can successfully set up Google Authenticator without the need to scan the QR code. This ensures you can generate the TOTP codes required for account verification.

Remember to include your UST Google Workspace personal account as the account name when setting up Google Authenticator.

Please note that the TOTP is a crucial security measure, so it's important to take care when entering the code and ensure your device and app are functioning correctly.

The "Invalid TOTP" error occurs when the Time-based One-Time Password (TOTP) entered does not match the expected code generated by your  Google Authenticator app. There are a few possible reasons for this error:

  1. Time synchronization:
    TOTP codes are time-dependent, and both your device and the server need to have synchronized clocks. Ensure that the time settings on your device are accurate, including the time zone and automatic time synchronization.

    Additionally, ensure that your device's date and time settings are set automatically or accurately. If not, follow these steps:
    1. Go to the settings menu on your mobile device.
    2. Look for the "Date & Time" or "Time & Date" option.
    3. Enable the option to set the time automatically. This will synchronize your device's clock with the network time provided by your cellular network or internet connection.
    By enabling automatic time synchronization, you can reduce the chances of encountering an "Invalid TOTP" error due to time discrepancies between your device and the server.
  2. Expired TOTP code:
    TOTP codes generated by the Google Authenticator app have a limited validity period, typically around 30 seconds. Make sure you are entering the most recent TOTP code displayed on your app before it expires.
  3. Incorrect entry:
    Double-check that you have accurately entered the TOTP code, as mistyping or missing a digit can result in an "Invalid TOTP" error. It's recommended to enter the code manually rather than copying and pasting it to avoid any accidental errors.
  4. Device or app issue:
    If the issue persists, try restarting your device or reinstalling the Google Authenticator app to ensure it functions properly. You can also try using the app on a different device if available.
If you continue to encounter the "Invalid TOTP" error despite following the above steps, you can send a support ticket by using the following link:
Send Support Ticket.

Remember, the TOTP is a crucial security measure, so it's important to take care when entering the code and ensure your device and app are functioning correctly.

If you encounter problems with your TOTP, please follow these steps for resolution:

  • Solution 1:
    • Ensure the date and time on your smartphone are set to "Set Automatically."
      For Android Users:
      • Navigate to the authenticator settings.
      • Tap "Time correction for codes" > "Sync now."

      For Apple Users:
      • Navigate to the device settings.
      • Go to "General" > "Date & Time."
      • Toggle on the "Set Automatically" option.

    • Ensure your device is connected to the internet or mobile data before doing this.
    • Try inputting your OTP again.

  • Solution 2: If the issue persists and you have the QR code for your authentication with multiple authenticator codes:
    • Delete all authenticator codes.
    • Re-scan the QR code.
    • Input the new and only authenticator code.

  • Solution 3: If the problem persists, you may need to reset your TOTP:
    1. Delete any existing TOTP in your Authenticator App.
    2. Click "Can't Access TOTP" below the TOTP box in your MyUSTE Portal login.
    3. Click "Reset TOTP"
      • If an error occurs, contact us at 3406-1611 loc 8311.
      • Provide your alternate email address.
    4. When you receive the TOTP reset email, scan the QR code or enter the code in your Authenticator App.
    5. Enter the new OTP from your Authenticator app to your MyUSTE Portal.

If the issue persists after following the above steps, consider visiting our office (STEPS-Tech Group) beside the Purchasing office for further assistance.

Entering the Time-based One-Time Password (TOTP) each time you log in to the MyUSTe Portal adds an extra layer of security to protect your account from unauthorized access. It ensures that only users with the correct TOTP generated by the  Google Authenticator app can log in.

However, there is a way to remember your device for easier access. By selecting the "Remember me" checkbox during the login process, you can avoid the need to enter the TOTP every time you log in from the same device. This feature allows you to bypass the verification step and be redirected directly to your dashboard.

Please note that this convenience comes with a security trade-off. If you choose to remember your device, it is essential to ensure that you are using a trusted and secure device that is not accessible to others. Additionally, if there is no activity on your account for 7 days, you will be prompted to enter the TOTP again as an added security measure.

By using the "Remember me" feature responsibly, you can balance convenience and security when accessing the MyUSTe Portal.

If you need to transfer your  Google Authenticator app TOTP codes to a new device, please follow the appropriate option below:

Option 1: If Verification is currently in "Remember Me" mode:

  1. Sign in to your MyUSTe Portal account.
  2. Go to "View Account" section.
  3. Scroll down to "Other Information and Settings."
  4. Click on the "Reset TOTP Device" button. This will invalidate the TOTP codes from your previous Google Authenticator app.
  5. Sign out of your MyUSTe Portal account and sign in again.
  6. Scan the new secret key on your new mobile device using the  Google Authenticator app.
  7. Enter the TOTP code generated by the new device to verify and pair your account.

Option 2: If Account Verification code is required upon login:

  1. Sign in to your MyUSTe Portal account.
  2. On the Account Verification page, click the "Can't access TOTP" link.
  3. Click on "Reset my TOTP." A verification email will be sent to your alternate email address.
  4. Open the email and click the verification link. This will deactivate the Google Authenticator TOTP codes from your old/lost mobile device.
  5. You will be redirected to the MyUSTe Portal for the successful reset activation.
  6. Logout of your account from the MyUSTe Portal and log in again.
  7. When prompted to verify your account, use the  Google Authenticator app on your new mobile device to generate the TOTP code.

By following these steps, you can successfully transfer your Google Authenticator app TOTP codes to a new device and continue using it for account verification on the MyUSTe Portal.

To remove the 'Remember Me' feature and enable the requirement to enter your Time-based One-Time Password (TOTP) every time you log in, follow these steps:

  1. Log in to the MyUSTe Portal using your credentials.
  2. Click on the "View Account" link located in the Profile Icon at the upper right corner of the navigation bar.
  3. Scroll down to the "Other Information and Settings" section.
  4. Click on the "Disable" button next to the 'Remember Me' option.
  5. Confirm your action by clicking "Ok" on the confirmation dialog box.
  6. The page will reload, and a message will be displayed to indicate that the disable process was successful.

By following these steps, the 'Remember Me' feature will be removed, and you will be prompted to enter your TOTP every time you log in to the MyUSTe Portal for enhanced security.

The "Remember Me" feature in the MyUSTe Portal offers convenience by allowing you to bypass the verification process on subsequent logins. However, it's important to be aware of the risks associated with this feature and understand the retention period. Here's what you need to know:

Enabling the "Remember Me" option poses a security risk, especially if used on a shared or public device. Unauthorized access to the device may compromise your MyUSTe Portal account and sensitive information. It is advisable to use this feature only on trusted personal devices to minimize the risk of unauthorized access.

Retention Period:
The MyUSTe Portal retains the "Remember Me" list for a certain period. Generally, if there is continuous inactivity for 7 days, it will disable this feature as a security measure. This means that after 7 days of not using the portal, you will be required to go through the verification process again.

Clearing Cookies/Cache:
If you clear your browser's cookies and cache, it will remove the "Remember Me" status for that specific device. You will need to re-enable the feature and go through the verification process again.

Unlimited Number of Devices:
There is no limit to the number of devices you can enable the "Remember Me" feature on. However, it's important to remember the associated risks and ensure that you only use it on trusted devices to maintain the security of your MyUSTe Portal account.

Always prioritize the security of your account. Exercise caution when using the "Remember Me" feature, especially on shared or public devices. Regularly review and manage your trusted devices and be mindful of the retention period to maintain the security of your MyUSTe Portal account.

Dashboard and Other Concerns

The variation in the apps displayed on your dashboard compared to your colleagues or classmates is likely due to differences in user roles, permissions, or customization options set by the administrators of the MyUSTe Portal. Here are a few possible reasons for the discrepancy:

User roles and permissions:  The MyUSTe Portal may have different user roles assigned, such as student, faculty, staff, or administrator. Each role typically has specific access privileges and a tailored set of apps and features relevant to their role and responsibilities within the university. The apps visible on your dashboard may correspond to your specific user role.

If you believe there is a discrepancy or if you require access to specific apps that you are unable to see on your dashboard, you can send a support ticket by using the following link:
Send Support Ticket.

Please note that the availability of apps on the dashboard may be subject to change based on system updates, user roles, and administrative decisions made by the university.

If you would like to add or have access to a specific application in your dashboard, please follow these steps:

  1. Contact the system owners (Colleges / Administrative Offices)
  2. Request access the desired application, providing details such as the name of the application and the reason for needing access.
  3. The system owner will review your request and verify your eligibility to access the application.
  4. Once your request is approved, the system owner will request from the ICT-technical support team to grant you access to the application.
  5. You will receive further instructions or notifications regarding your access to the requested application.

Please note that access requests will only be entertained if they come from the system owner or authorized personnel. This process is in place to ensure the security and validity of user access to the applications in the MyUSTe Portal.

If you are experiencing issues with Oracle Forms not loading, please follow these steps:

  1. Ensure that Java is installed on your computer. If you haven't installed Java yet, you can download it from the official Java website at Click on the "Download Java" button and run the .exe file to install Java.
  2. After installing Java, try accessing the Oracle Forms link again.

Or, please refer to this Oracle Configuration Guide.

If issue still persist, please contact our technical support team, we will assist you in troubleshooting the problem and resolving any issues you may be encountering with Oracle Forms.

Please note that having Java installed is essential for running Oracle Forms successfully, so make sure to follow the installation instructions provided and keep your Java up to date.

For security purposes, the Budget Forecaster and other financial services are only available within the University. These services are restricted to ensure the privacy and protection of sensitive financial information. Access to these services is limited to the University network to maintain a secure environment for financial transactions and data.

Please note that the restriction is in place to prioritize the security and confidentiality of financial information and to comply with regulatory requirements.

Ensure that you have the correct configuration for the Budget Forecaster application. You can refer to this guide (Budget Forecaster Configuration Guide) specifically tailored for Microsoft Edge.

If the issue persists or you need further assistance, feel free to reach out. Thank you.

As a prospective student, alumni, or guest without a UST Google Workspace Personal Account, you can still benefit from various online services provided through the MyUSTe Portal. These services are available under the UST Online Resources section and include Admission Online Services, Student Records Application Services, Alumni Services, Parent Access for High School and Senior High School, and more. To explore and utilize these services, simply visit the MyUSTe Portal and navigate to the UST Online Resources section. Enjoy the convenience and functionality of these online services tailored to meet your specific needs.

We would like to let you know that only the UST SHS Principal's office has the control for password reset of Parent's Portal.
You may reach them through:
3406-1611 loc 8719

  1. Go to MyUSTe Portal and log in to your account.
  2. Once logged in :
    • For College, Post Graduate & SHS : Click 'MyUSTe (College, Post Graduate and SHS)' tile
    • For JHS : Click 'MyUSTe-HS' tile
    • For Administrators and Academic Staff : Click 'Gurus PATIO' tile.
    • For Support Staff : Click 'USSAP' tile.
  3. Click 'WiFi Account' at the menu .
  4. Input your WiFi password when prompted.

Thank you.

At the end of each semester, there is ongoing Veritas Wi-Fi maintenance. You will be able to activate your Veritas Wi-Fi at the start of the semester through the MyUSTE Student portal, ensuring that you are enrolled in the current semester.

Good day! Please coordinate it with the UST Health Service thru:

Phone: +632 3406-1611 loc. 8211
Email (General):
Email (Consultation):
Email (Dental):
Email (Mental Health):
Operating Hours: Monday - Saturday 7:00 AM - 3:00 PM

Thank you.

If you are facing problems with your Thomedss Vaccine Record, please follow these steps:

  1. Check if you have encoded your vaccine record in Thomedss.
  2. For 1-dose vaccines like J&J/Janssen, update your immunization record using the 1-dose option.
  3. If you received both the primary series (1st & 2nd dose) and a booster, encode each dosage individually.
  4. Upload your vaccination card.

 Remember to encode both your 1st and 2nd dose records for COVID-19 vaccines and upload your vaccine card at least once.

If you continue to face issues, reach out to the Thomedss support team for further assistance.

For inquiries related to USTET applications, please contact the Office for Admissions. You can reach them through the following options:

Phone Numbers:

  • +632 8880-1611 loc. 8276
  • +632 5310-7211
  • +632 5310-7214


If a particular Academic Year/Term is missing from the drop-down list during enrollment, it indicates that you have not yet been advised. Please follow these steps:

  • Contact your Dean's/Principal's Office for advising.
  • Coordinate with your Dean's/Principal's Office to ensure proper advising for enrollment in the upcoming semester.

If you notice a discrepancy in your tuition fee, please be aware of the following:

  • For over-the-counter payments, allow 3 to 5 working days for processing.
  • If you used a different payment method, contact the Accounting Office - Student Account Section regarding the discrepancy in your tuition fee balance.

For further assistance, you can reach out to them through the following:

Corrections in student's personal information are managed by the Registrar's Office. Please coordinate directly with them for any necessary corrections. You can contact the Registrar's Office through:

  • Coordinate with the Registrar's Office.
  • Contact them at (632) 8880-1611 loc. 8216 or through email at
  • They will guide you through the process and assist with any corrections needed.

The application schedule for graduation is determined solely by the Registrar's office. It is crucial to adhere to the specified dates provided by the office. If, for any reason, you are unable to complete the application on or before the given date, please follow these steps:

  • Coordinate with the Registrar's Office.
  • Contact them at (632) 8880-1611 loc. 8216 or through email at
  • They will guide you on the process for the re-opening of the Application for Graduation.

If students are accessing the SSS (Student Satisfaction Survey) evaluation instead of the intended evaluation, follow these steps for correction:

  • Login to MyUSTe Portal.
  • Click the 'MyUSTe (College, Post Graduate and SHS)' tile.
  • Under the 'Evaluation Menu,' click the appropriate sub-link:
    • For College Students Click the 'General Colleges Academic Staff' link.
    • For Senior High School (SHS) Students Click the 'SRHS Academic Staff' link.

We would like to inform you that for all Non-credit courses, there will be no professor available for evaluation.

  1. For Picture Taking:
    • Proceed to DMD Photography at 1228c V Concepcion St., Sampaloc Manila.
    • Bring your appointment letter as proof.
    • If possible, request a soft copy of your photo.
  2. ID Processing at STEPS ID-Room:
    • Head to the STEPS ID-Room on the ground floor, UST STEPS Data Center (beside the TARC Building) during office hours, 8:00 AM to 5:00 PM.
    • Provide the ID picture.
    • Undergo signature capturing.
  3. Processing Completion:
    • Your ID will be processed.

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